Shipping & Returns
- Items purchased online may be returned or exchanged by mail within 30 days of purchase date, product MUST be UNOPENED, buyer pays shipping fees. Items purchased online may not be returned in store. Purchases in store may not be returned by mail.
- Absolutely NO returns or exchanges on any electronics: This includes but is not limited to: Batteries, Chargers, Motors, ESCs, Servos, Transmitters/Receivers, Radios, Ready to run vehicles, etc. Please consult your owners manual for warranty issues.
- For a full refund, returns must be made with the original receipt and merchandise must be in its original unopened condition.
- We reserve the right to charge up to a 20% restocking fee.
- We reserve the right to accept or deny returns for any reason deemed appropriate by us.
- We do not accept returns on used, misused or incomplete items.
- Original Shipping & Handling fees are non-refundable, unless an item is damaged upon delivery to you.
- If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately @ 1-315-515-3269 or email at firstname.lastname@example.org. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us, as well as photos if applicable.
Shipping & Delivery
- At this time, Small Addictions RC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Small Addictions RC ships merchandise to Canada, Mexico, and other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- While we try to ship all orders within 24 hours, please allow 48 hours for shipment. As soon as your order is shipped, we’ll send a tracking number to the email address we have on file for the order.
- Delivery of your items can take 3-10 full business days, depending on your location and your designated shipping method. Business days are Monday-Friday, excluding federal holidays within the United States. If your order has not arrived after 10 full business days, please contact us to assist you in locating your package.
- Please note - At times some areas are impacted by extreme weather conditions which may result in a delay in delivery beyond the carriers control. We thank you in advance for your understanding during these rare instances.
RISK OF LOSS
- All items purchased from Small Addictions RC are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
- Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Small Addictions RC has no control over these charges.
- Shipping laws are different in each country. Not all products on this website are able to be shipped internationally due to International shipping regulations. Small Addictions RC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
- Small Addictions RC offers free standard shipping for order totals exceeding $99 less tax and shipping fees on domestic orders through Zone 7.
- Shipping zones excluded from free shipping include Alaska and Hawaii, California and all outlying United States territories including Puerto Rico, Guam and the US Virgin Islands, as well as APO addresses.
- All International orders are excluded from this free shipping offer.
- Shipping method (USPS, UPS, or Fedex) is at the discretion of Small Addictions RC. Certain orders may drop ship from other warehouse locations.
Small Addictions RC reserves the right to edit or change this shipping and returns policy at anytime without notification